What does the claims audit involve?

An accent specialist will come to your workplace at a time that is convenient for you.
They will require the documentation and correspondence available on each claim being reviewed.
They may also require access to yourself or the Return to Work Coordinator (if a different person).

How long will the audit take?

Depending on the number of files being reviewed, the audit may take up to 3 hours. Where you have very complex or difficult claims, this may be extended to 4 hours.

What recommendations or directions will I get?

The recommendations will be dependant on the direction of the file. Recommendations can include:

• Suitable duties possibilities
• Creating positions
• More doctors reviews
• Visiting the doctor
• Limiting treatment options
• Case conferences
• Reviews with the insurer
• Referring to or changing a rehabilitation provider
• Strategy to change the culture
• Job seeking
• Termination (last option)

Who will follow up the recommendations?

Each recommendation presented will have an action plan. The person or party responsible for actioning the plan may be yourself, your insurer, your provider or where agreed, an Accent consultant can be assigned to manage the file.

How quickly can I get an audit completed?

Any time is a perfect time to complete an audit - especially if your premium renewal is due in June. An accent specialist can schedule an audit appointment now. There will be a wait time of about 2 weeks.

Are you a broker?

No!

What's the hidden catch?

There are none! There are no contracts to sign and no payments to make.

How can you afford to provide this service?

accent has a long history of providing no cost, value added services to their existing clientele. These services have included, but are not limited to, accredited OHS consultancy training, risk analyses, claims related HR advice and mediation services. We have been able, over time, to improve our own efficiency thus allowing the extension of this offer to you.

How are you different?

In our experience, most risk and claims advisors will tell you how great they are. They may even visit your site. We let our free, introductory service prove our claims! Not only do we advise, we also have the staff and experience to follow up all recommendations.

Who are some of clients who have received this service?

• Toll Logistics
• Kimberly Clark Australia
• Dep't Education & Training
• Penrith Personnel
• Crane Copper Piping
• Coffee Engineering
• North West Metro Region - NSW Police

The next step....

accent will contact you in the next week to arrange an appointment time with you.
To make a priority booking please take the time to drop us a message and one of our team will call you immediately!